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May 1st, 2002

 

 


FAQ


Table of Contents

  1. What are the benefits of using Prepaid Phone Cards?
  2. Why should I purchase Cards from The Prepaid Phone Card Store?
  3. How and when do I receive my Prepaid Phone Cards?
  4. How do I use my Prepaid Phone Card?
  5. What do I do if I have trouble using my Prepaid Phone Card?
  6. If I lose my PIN number, can it be replaced?
  7. Can I use your cards from Canada?
  8. Can I use your cards from outside USA and Canada?
  9. Once I purchase a card, can I change my mind and return it?
  10. How long is your calling card stay in valid?
  11. Do you accept AMEX or Discover Card?
  12. Do you except Checks? If so, is there any extra cost?
  13. What information do you need, when ordering by postal mail?

What are the benefits of using Prepaid Phone Cards?

Prepaid Phone Cards or Prepaid Calling Cards (as they are sometimes called) are becoming the primary method of making long distance phone calls.  The reason that Prepaid Phone Cards are so popular is the tremendous savings when compared to using a Long Distance company's Calling Cards, or even long distance charges by making  calls from your home.  Our effective rates are usually lot lower than the rates paid by individuals and businesses on their home and business phones.

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Why should I purchase Cards from The Deshiphones Card Store?

The Deshi Phone Card Store provides quality, competitively priced, and guaranteed Prepaid Phone Cards to individuals and businesses. We provide Prepaid Phone Cards instantly and via email (Toll Free Number and Pin No.) You may purchase on-line via our secure order process using your Visa, MasterCard or by mailing your check to us.  

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How and when do I receive my Prepaid Phone Cards?

We provide Prepaid Phone Cards instantly at the browser (computer screen) and via email (Toll Free Number and Pin No.).  If you send a check for your card, please note that we do not ship the physical card.  You must provide an email address to receive PIN#.

Your email will contain the toll free access number, the toll free customer service number, and the PIN number for each card that you purchase.  

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How do I use my Prepaid Phone Card?

You will first dial the toll-free access number provided at purchase or in the email.  

Next, you will enter the PIN number provided at the time of purchase or email, then last, for international calls, you will dial "011", then the Country Code, then the City Code (if applicable), then the telephone number you wish to call. 

For US domestic calls, dial "1", then the area code then the telephone number you wish to call.  

At the beginning of each call, you are notified how many minutes are remaining.  When your card has one minute remaining, you are notified during your conversation.

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What do I do if I have trouble using my Prepaid Phone Card?

Dial the toll-free Customer Service number provided on your email.  Customer Service is available to assist you with any problems you may have.

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If I lose my PIN number, can it be replaced?

Unfortunately, if your PIN number is lost, it cannot be replaced.  But you could always retrive your pin number by logging in to your account at deshiphones.com

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Can I use your calling card from Canada?

Yes, you can use our cards from Canada.  The rates are different.  All the rates provided in this site are good for USA only.  Please contact customer services for the Canada rates

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Can I use your cards from outside USA and Canada?

Yes, you can use Access Asia Card from outside USA and Canada as well.  To make calls outside US and Canada please dial 213 607 0174 ( This is USA local access number. By dialing this number, you will be charged additional from your long distance company), followed by entering the PIN# at the prompt and country code, city code and phone number.

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Once I purchase a card, can I change my mind and return it?

Sorry, once you receive your PIN# via instant process and/or email, you can not return it unless the PIN# is defective or non-usable.  You may contact customers services to report any kind of problem may come using the calling card. 

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How long is your calling card stay in valid?

Access Asia calling card is valid for 2 months from the 1st day of use.

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Do you accept AMEX or Discover Card?

Sorry, currently we do not except American Express or Discover Card.  Visa and Master card are excepted.

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Do you except Checks? If so, is there any extra cost?

Yes, we do except personal or company checks and there are no extra charges paying by checks.  Please allow 3 days to clear your check via banking system before e-mailing your PIN#.  Please note that we do not mail physical card.  You must provide us a valid e-mail address to receive your PIN#.  There is no exception.

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What information do you need, when order by postal mail?

Please provide your name, address, phone number, valid e-mail address in a piece of paper and a personal or business check (with your name on the check). 

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